Listed Below are our Most Frequently Asked Questions. To view the answer to the question all you need to do is click on the question.
Natural Pet Grocer has two icons that you will see throughout the store and specifically on Dog and Cat Food and Litter. Currently Natural Pet Grocer Does Not Ship Dog and Cat Food and Cat Litter weighing over 4 lbs* additional fees apply. These are only available for our local service area for free pet food delivery in Montgomery County, PA.
Qualifies for Free Shipping in US - Dog and Cat Food Not Eligible
Local Delivery Only in Montgomery County, PA Only. No Shipping
Yes, we accept coupons. Some restrictions may apply.
NaturalPetGrocer carries a great line of eco-friendly dog toys, beds, natural treats and supplements.
Currently we have a minimum order price of $25.
Natural Pet Grocer is always looking to expand our product offering and we have access to many brands of premium, natural and organic dog food lines. Since pricing tends to change frequently, let us know what you’re interested in and we’ll gladly provide you with a current price quote.
Can you deliver the same day I order?
“I keep waiting until I’m out of food to place my order.”
“Can’t you get here any sooner?”
It’s possible, but it may be at the expense of our other clients, who give us the requested 72 hour notice with their orders (excluding weekends). Talk to us about our Auto Ship program, to schedule deliveries based on your past usage and your troubles will be over.
What’s the catch?
There is no catch. We specialize in home pet food delivery and want to make this experience as wonderful as possible. Natural Pet Grocer is at your service and we hope you enjoy our service and if you are not happy, we have a no questions asked 100% money back guarantee. So please do not hesitate to call or email us any time. If you have a question, are not sure of a product or just want to say hi, we would love to hear from you.
Do you have a store I can visit?
No, we don’t have a physical store; everything is online. We specialize in home and office delivery.
Where do you get your products from?
We get our products from the same place as your local store does. However, we don’t let our products sit on a shelf, waiting for someone to buy them. Instead, we order our products as needed, to ensure they are fresh and up-to-date.
What if the wrong product is delivered?
If we deliver the wrong product, call or send us an email anytime. We will then deliver the right product and take away the wrong one. If you are not happy with your products, let us know and we will do everything we can to make you happy. All Natural Pet Grocer products come with our PAWS guarantee.
Pawrific Customer Promise
Can I change the delivery timing once I sign up for a recurring order?
Yes, you can always edit the frequency of your delivery. Simply login to your account and change the frequency (number of weeks) you want products delivered. Changes can be made at any time, as long as they’re 24 hours prior to your next delivery.
What does delivery cost if I live outside the free delivery zone?
Currently, we only offer free local delivery to those who live within a 15 mile radius of Collegeville, PA. If you live outside our local delivery area, we have a flat rate shipping for dog and cat food that weighs over 4lbs.
Please email for details on shipping rates for outside local area.
Natural Pet Grocer Currently Does not Provide Service to Alaska and Hawaii for Pet Food or Litter weighing over 4 lbs.
Pet Food and Litter Over 4 lbs only available for local delivery in Montgomery County, PA
Do you sell my information to others?
Natural Pet Grocer values your business and we do not sell, or share, our customer’s information with anyone. As a customer ourselves, we understand privacy is important and will never share your information.
How do you deliver to an apartment?
If you live in a secure building, let us know how to get in and where to leave the delivery (at the rental office, with a neighbor, etc.).
Who do I call if I have questions?
You can reach our Customer Service at 877-WE-MYECO (877-936-9326). You can also email us at customerservice@naturalpetgrocer.com.
What if I want to change the day of delivery?
You can send an email to Harry at Harry @NaturalPetGrocer.com or call us anytime to let us know of any changes.
Can I designate where to leave deliveries, like at the back door?
Yes, simply post delivery instructions on your account page. Our driver will get them and deliver accordingly.
Do you deliver on weekends?
Currently, we only deliver Monday through Friday, but remember: you don’t have to be home when we deliver!
Can I leave a check when you deliver?
Absolutely, checks can be made out to Natural Pet Grocer. Please note that there is a $25 return check fee.
Can I order by phone?
Yes, phone orders are always welcome. Call us at 877-WE-MYECO (877-936-9326). You can also email us orders or use our new online form called Start Service located
here.
When do you charge my account?
When ordering through our site charges are processed immediately. When paying for recurring, we will send an electronic invoice that can be paid securely through our Paypal processing account.
What forms of payment do you accept?
Natural Pet Grocer accepts: American Express, Discover, Mastercard, and Visa through our secure payment process with PayPal. We also accept checks and money orders. Checks and Money Orders should be made out to Natural Pet Grocer.Now accepting credit card via mobile reader via Square in addition to Paypal.
What time do you deliver?
We do most of our deliveries during morning and evening hours, unless weather is a hindrance. If that is the case, we will make every attempt to deliver as soon as possible.
Do I need to be home when you deliver?
No, simply post delivery instructions on your account page (e.g. leave product(s) at the front door, put them behind fence in backyard, etc.) and they will be delivered accordingly.
How soon will my order be delivered?
Natural Pet Grocer Free Home Pet Food Delivery offers weekly service to homes and businesses. Depending on the area you live in will determine which day of the week your order is delivered. To receive and item with a rush delivery, please note there may be a special delivery charge fee. However, some special order items take longer to deliver and we make every effort to let you know when they are expected to arrive.
Raw Food Delivery Instructions?
*Raw dog food options for Natural Pet Grocer are currently only available for local delivery. Terms and Conditions apply. Please call or email for more details before placing your first order for raw food items. Raw food items need to be kept in a cool place for storage upon delivery. Special delivery instructions apply when delivering raw dog food.
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